Missed call
The owner is on-site, the office is busy, or the call arrives after hours.
AI front desk for home services
Every call becomes a booked job.
Lumine answers, qualifies, schedules, and escalates HVAC calls when your team cannot pick up.
Own the workflow. Use proven infrastructure.
Most home-service businesses do not need more leads.
They need to answer the phone they already paid to make ring.
Qualified conversation
The agent screens safety, gathers context, and checks real business rules.
Confirmed appointment
The job reaches the calendar with a clean summary and customer confirmation.
Listen to the booking logic.
The voice stays natural. The workflow stays deterministic, auditable, and under the contractor's control.
Live call walkthrough
+1 (732) 555-0148
In progress
The complete front desk, narrowed to what matters.
Five connected capabilities turn a phone call into a reliable business outcome.
Answer every inbound call
Pick up missed, overflow, and after-hours calls with clear virtual-assistant disclosure.
Qualify the job
Capture caller details, address, service category, urgency, and concise issue context.
Book real availability
Check service area and booking rules, hold the slot, then create the appointment.
Handle risk safely
Screen danger scenarios, avoid diagnosis, and route urgent calls to the right person.
Close the loop
Send SMS confirmation and give the contractor a structured summary, transcript, and outcome.
The contractor always stays in control.
Start after hours, forward overflow later, and make the agent primary only when the team trusts the data.
Clear AI disclosure Easy human handoff Recording controls Editable service rules
After hoursProve the workflow
Review every transcript and outcome.
Missed and overflowProtect busy periods
Answer after the team has a chance to pick up.
Primary lineScale proven handling
Automate standard calls with instant escalation.
Every call ends in structured data.
Bookings, transfers, failures, and non-service calls become measurable outcomes instead of a folder of vague recordings.
BookedTransferredCallback requestedExisting appointment updatedOutside service areaService not offeredNo availabilityEmergency redirect
For the builder
Own the operating logic, not the voice stack.
Launch with managed telephony. Keep scheduling, data, prompts, analytics, and integrations in your product.
CallerInbound line
Voice layerRetell or Vapi
Backend toolsFastAPI
System of recordPostgreSQL
Strict tools
Service area, availability, booking, SMS, and transfer are narrow backend actions.
Reliable writes
Slot holds, idempotency, read-after-write checks, and an outbox prevent costly errors.
Provider abstraction
Start with Google Calendar, then add Jobber, Housecall Pro, and ServiceTitan.
Hard launch gates
No invented times, outside-area bookings, duplicate writes, or failed emergency escalations.
Eight weeks to a sellable MVP.
A narrow product reaches real calls faster and creates evidence for every next investment.
Define and prototype
Choose HVAC, collect real calls, build inbound qualification, and store structured callbacks.
Book and protect
Add calendar logic, slot holds, SMS, safety triage, transfer rules, and human fallback.
Configure and test
Ship the contractor dashboard and score 100 scripted booking, failure, and safety scenarios.
Pilot and sell
Review every live call, add billing, launch the demo number, and begin the first CRM connection.
Why this can become durable
The moat is how the call gets handled.
Voice quality is available to everyone. Vertical rules, workflow data, reliable integrations, and continuous QA compound with every customer.
A focused first customer
Residential HVAC companies with 2-15 technicians and 20-150 calls per week.
Vertical depth
Qualification, safety, service territory, and appointment rules are specific to the trade.
Compounding data
Structured outcomes reveal what books, what fails, and where the agent needs coaching.
Revenue tied to recovered demand
Launch pricing spans $299 to $1,499 per month, with setup and usage expansion available.
Price against missed revenue.
Start with usage limits, charge for onboarding, and let recovered bookings prove the value.
Starter
After-hours coverage
$299/ month
150 minutes, lead capture, SMS summaries, Google Calendar, one line
Choose StarterGrowth
The complete booking agent
$599/ month
500 minutes, direct booking, transfers, service rules, analytics, CRM connection
Choose GrowthPro
Multi-location operations
$999+/ month
Higher usage, advanced dispatch rules, custom integrations, onboarding, quality reviews
Choose ProQuestions contractors and investors ask.
The first version stays intentionally narrow so reliability can be proven quickly.
Does Lumine replace office staff?
No. It answers when the team cannot, books standard jobs, and escalates everything else.
Can it diagnose or quote repairs?
No. The agent gathers facts, screens immediate risk, and never guarantees a repair price.
How does scheduling stay reliable?
Availability comes from backend rules, slot holds, idempotent writes, explicit confirmation, and read-after-write verification.
Why start with HVAC?
Calls are urgent, issue categories are recognizable, appointment windows are common, and each missed call has meaningful value.
What comes after HVAC?
Electrical is the natural second vertical because its intake, safety, territory, and scheduling workflows are similar.
30-day pilot
Forward missed calls. Keep everything else.
Review every conversation, keep instant shutoff, and prove the workflow before expanding coverage.